Terms of Use
Welcome to Muslim Flatmate. These Terms of Use govern your access to and use of our website https://muslimflatmate.com (“our site” or “platform”), whether as a guest or registered user. By using our site, you agree to comply with and be bound by these terms. If you do not agree to these Terms of Use, you must not use our site.
1. About Us
Muslim Flatmate Ltd is an online platform based in the UK, providing a space for individuals to list or find shared accommodation—particularly tailored to the Muslim community, though open to all who respect the values and preferences of others using the platform.
2. Who Can Use Our Website
You must be at least 18 years old to use our platform. By registering an account or using the site, you confirm that:
- The information you provide is accurate and up to date
- You are legally permitted to enter into a contract
- You will use the site in accordance with these Terms and applicable laws
3. Your Account
To list or enquire about properties, you must create an account. You are responsible for:
- Keeping your login details secure
- All activity carried out under your account
- Informing us immediately if you suspect unauthorised use of your account
We reserve the right to suspend or delete accounts that breach our terms or pose a risk to the platform or other users.
4. Listings and User Content
When posting a property or room listing, or sending messages through the platform:
- You must provide truthful, non-misleading information
- You must not post offensive, discriminatory, or illegal content
- You must only post content you own or have permission to share
- Listings must comply with relevant UK housing and advertising laws
We reserve the right to remove any content that breaches these terms or that we deem inappropriate for our platform.
5. Messaging Between Users
Registered users may message each other via the platform to enquire about listings. You agree to:
- Use messaging respectfully and lawfully
- Avoid sharing harmful, offensive, or personal financial information
- Refrain from spam, harassment, or unsolicited promotions
We may monitor messaging where necessary to enforce platform rules or respond to complaints.
6. Use of Third-Party Services
Some features (such as maps, messaging tools, or payment gateways) may involve third-party services. By using these features, you agree to their terms and policies. Muslim Flatmate is not responsible for the content, accuracy, or security of any third-party service linked to or integrated into our website.
7. Platform Availability and Changes
We do our best to keep the website running smoothly and securely. However:
- We do not guarantee uninterrupted or error-free service
- Features and content may change or be removed at any time without notice
- We may suspend or terminate access for maintenance, updates, or technical issues
8. Disclaimer and Limitation of Liability
We provide our platform “as is” and make no warranties or guarantees about its availability, accuracy, or suitability for your needs. While we aim to create a safe environment:
- We do not vet all users or listings—you are responsible for your own due diligence
- We are not party to rental agreements or disputes between users
- We are not liable for any loss, damage, or injury arising from use of our platform or interactions between users
Nothing in these terms excludes or limits liability where it would be unlawful to do so (e.g., for death, personal injury, or fraud).
9. Your Responsibilities
When using Muslim Flatmate, you agree:
- Not to use the site for unlawful, harmful, or abusive purposes
- Not to collect or harvest data from other users
- Not to impersonate others or misrepresent yourself
- Not to upload viruses or attempt to interfere with the site’s operation
10. Intellectual Property
All content on the website, including logos, branding, design, and text, is the property of Muslim Flatmate Ltd or its licensors. You may not reproduce or use our content without permission. Users retain ownership of content they upload, but by posting on our site, you grant us a non-exclusive, worldwide licence to use, host, and display that content for the purpose of providing our services.
11. Termination
We may suspend or terminate your access to the website if you breach these Terms of Use or misuse the platform. You may also delete your account at any time by contacting us.
12. Changes to These Terms
We may update these Terms of Use from time to time. Any changes will be posted on this page and become effective immediately upon publication. Your continued use of the website after changes are made will indicate your acceptance of the new terms.
13. Governing Law
These Terms of Use are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
Muslim Flatmate LtdEmail: compliance@muslimflatmate.com
Privacy Policy
At Muslim Flatmate, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, register an account, list or enquire about a property, or interact with other users. We comply with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws to ensure your data is handled lawfully and responsibly.
Information We Collect
Personal Identification Information
When you create an account, post a listing, or make an enquiry, we may collect:
- Your full name
- Email address
- Phone number
- Gender
- Profile photo (optional)
- Location details
- Religious/lifestyle preferences (optional and only if you choose to share them)
- Details of any properties you list or enquire about
Messaging and Communication
We collect and store messages sent between users through our platform. Messaging may be supported by secure third-party communication tools.
Payment and Transaction Information
If we offer paid features or services, payment details may be collected and securely processed through third-party providers. Muslim Flatmate does not store full card or banking details directly.
Usage Data
We automatically collect technical information when you visit our website, including:
- Your IP address
- Browser type and version
- Device type
- Pages visited and actions taken on our site
- Location data (if enabled on your device)
How We Use Your Information
- To create and manage your account
- To allow you to list or enquire about properties and rooms
- To enable secure messaging between users
- To respond to your support requests and enquiries
- To personalise your experience and improve user matching
- To protect our users and platform from misuse or fraud
- To analyse website usage and improve performance
- To comply with our legal and regulatory obligations
How We Protect Your Information
We take the security of your data seriously. We implement technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include:
- SSL encryption for all data transmitted via the website
- Secure servers and data storage
- Role-based access control for staff or technical team
- Regular security audits and updates
However, please note that no method of data transmission or storage over the internet is completely secure. We encourage you to use strong passwords and be cautious when communicating with others on the platform.
Sharing Your Information
We do not sell, rent, or lease your personal data to third parties. However, we may share your information in the following situations:
Service Providers
We may use third-party partners to help us deliver services (e.g. hosting, customer messaging, analytics, payment processing). These providers only access your data as required and under strict confidentiality terms.
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or to respond to valid requests from public authorities.
Business Changes
In the event of a merger, acquisition, or transfer of ownership, your information may be transferred as part of the business assets.
Your Data Protection Rights (Under UK GDPR)
As a data subject, you have the following rights:
- Right of Access – to request a copy of the personal data we hold about you
- Right to Rectification – to request corrections to inaccurate or incomplete data
- Right to Erasure – to request deletion of your data, where legally permitted
- Right to Restrict Processing – to limit how your data is used in certain circumstances
- Right to Data Portability – to obtain your data in a portable, machine-readable format
- Right to Object – to object to certain types of processing, such as direct marketing
- Right to Withdraw Consent – at any time, where processing is based on your consent
To exercise any of these rights, please contact us using the details below.
Cookies
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, understand how users interact with the site, and improve functionality.
You can control your cookie preferences through your browser settings. For more details, please refer to our Cookies Policy. Note: Disabling certain cookies may affect your ability to use parts of the site.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. This includes satisfying any legal, accounting, or reporting obligations. Inactive accounts and associated data may be deleted after a reasonable period. You can request early deletion of your account at any time.
Third-Party Websites
Our website may contain links to third-party websites or services (e.g. Google Maps, payment processors). We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before sharing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to check this page regularly to stay informed.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:
Muslim Flatmate LtdEmail: compliance@muslimflatmate.com