Privacy Policy

At Muslim Flatmate, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, register an account, list or enquire about a property, or interact with other users. We comply with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws to ensure your data is handled lawfully and responsibly.

Information We Collect

Personal Identification Information

When you create an account, post a listing, or make an enquiry, we may collect:

• Your full name
• Email address
• Phone number
• Gender
• Profile photo (optional)
• Location details
• Religious/lifestyle preferences (optional and only if you choose to share them)
• Details of any properties you list or enquire about

Messaging and Communication

We collect and store messages sent between users through our platform. Messaging may be supported by secure third-party communication tools.

Payment and Transaction Information

If we offer paid features or services, payment details may be collected and securely processed through third-party providers. Muslim Flatmate does not store full card or banking details directly.

Usage Data

We automatically collect technical information when you visit our website, including:

• Your IP address
• Browser type and version
• Device type
• Pages visited and actions taken on our site
• Location data (if enabled on your device)

How We Use Your Information

• To create and manage your account
• To allow you to list or enquire about properties and rooms
• To enable secure messaging between users
• To respond to your support requests and enquiries
• To personalise your experience and improve user matching
• To protect our users and platform from misuse or fraud
• To analyse website usage and improve performance
• To comply with our legal and regulatory obligations

How We Protect Your Information

We take the security of your data seriously. We implement technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• SSL encryption for all data transmitted via the website
• Secure servers and data storage
• Role-based access control for staff or technical team
• Regular security audits and updates

However, please note that no method of data transmission or storage over the internet is completely secure. We encourage you to use strong passwords and be cautious when communicating with others on the platform.

Sharing Your Information

We do not sell, rent, or lease your personal data to third parties. However, we may share your information in the following situations:

Service Providers

We may use third-party partners to help us deliver services (e.g. hosting, customer messaging, analytics, payment processing). These providers only access your data as required and under strict confidentiality terms.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or to respond to valid requests from public authorities.

Business Changes

In the event of a merger, acquisition, or transfer of ownership, your information may be transferred as part of the business assets.

Your Data Protection Rights (Under UK GDPR)

As a data subject, you have the following rights:

• Right of Access – to request a copy of the personal data we hold about you
• Right to Rectification – to request corrections to inaccurate or incomplete data
• Right to Erasure – to request deletion of your data, where legally permitted
• Right to Restrict Processing – to limit how your data is used in certain circumstances
• Right to Data Portability – to obtain your data in a portable, machine-readable format
• Right to Object – to object to certain types of processing, such as direct marketing
• Right to Withdraw Consent – at any time, where processing is based on your consent

To exercise any of these rights, please contact us using the details below.

Cookies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, understand how users interact with the site, and improve functionality.

You can control your cookie preferences through your browser settings. For more details, please refer to our Cookies Policy. Note: Disabling certain cookies may affect your ability to use parts of the site.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. This includes satisfying any legal, accounting, or reporting obligations. Inactive accounts and associated data may be deleted after a reasonable period. You can request early deletion of your account at any time.

Third-Party Websites

Our website may contain links to third-party websites or services (e.g. Google Maps, payment processors). We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before sharing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to check this page regularly to stay informed.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us: